Terms and Conditions

By making a booking at The Chateau de la Lande you and your party agree to the following terms and conditions:

Check in & Check Out Times

Please feel free to check in between 3pm and 9pm on your day of arrival.

However, we understand that journeys don’t always go as planned, and we won’t leave you stranded in your car if you arrive late! But, please let us know if you’re delayed beyond 9pm, so that we can ensure someone is up to unlock the door for you!

Please check out of your room by midday on the day of departure. We like you to have the morning to explore the chateau and grounds, but after midday we’ll need to prepare your bedroom for our next guests.

Deposit

At the time of booking, we will take a 50% non-refundable deposit, with the rest becoming payable during your stay. Payments can be made online using debit or credit cards, as well as by digital bank transfer.

Payment

Payment is due before departure, by credit or debit card, or cash.

Cancelling your booking

The deposit is non-refundable. However, please let us know if there are extenuating circumstances, and we will do our best to find a solution to help you.

If we cancel your booking

Whilst we hope that this will never happen, if we need to cancel your booking for an unforeseen reason, you will be refunded in full.

Room Choice

Whilst we will do everything in our power to allocate you the room of your choice at the time of booking, we reserve the right to allocate you a different room if necessary.

Car Park

We have outside parking for guests on the property. Cars are parked here at their owners risk. The main risk being our peacocks, who love nothing more than to pooh on cars. We have car covers available for use, please let us know on arrival if you would like to use one, free of charge.

Damage and Breakages

Please tell us about any damage you cause during your stay, so that we can repair or replace anything needed. Accidents happen, and we don’t usually charge for them. But if we feel there’s been wanton carelessness, we reserve the right to charge for repair or replacement.

Windows

Most of our windows are well over 100 years old, and if they slam we lose ancient panes of glass. On your windowsill, you will find little wooden blocks. Please use these to jam the windows when they’re open, so that they can’t slam shut.

Wifi

We provide WiFi Internet access free of charge. However, we are in a very isolated area, and speeds are slow and unreliable. We do not accept responsibility for the performance of our WiFi, which is beyond our control.

We ask that guests use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair level of service for all our guests. The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads/uploads. Access to illegal activity or use of our network for illegal activity is prohibited.

Privacy Policy

For details on our data privacy policy, click here

Dinners

We offer table d’hote evening meals, using, whenever possible, produce from our own organic vegetable garden. Please reserve your meal at least 24 hours in advance, and let us know if you have any dietary requirements. By law, we cannot offer a menu for table d’hote, but we can cater to any allergies. We cannot guarantee the availability of evening meals, as it depends whether or not we have a cook in the house!

Liability

We do not accept any liability for damage, loss or injury to you, or any member of your party, or any of your vehicles or possessions..

Lost Property

Any lost property, if discovered and found, will be held for a period of at least 1 month. We are happy to post lost items via recorded delivery at your own cost, or can put items aside for collection on a subsequent visit.

Missing Items

We reserve the right to charge for items missing from your guest bedroom.

Pets

We usually do not accept pets, but can occasionally do so, if we give our consent in advance. We do not have the necessary equipment to look after your pets, so, if you do get our consent to bring your little loved one, please ensure you have everything you need with you.

Prices

We reserve the right to change our prices at any time, but existing bookings will remain unaffected.

Smoking

Smoking is not permitted within the chateau or on the terrace. You may smoke in the grounds, but please do not leave cigarette stubs on the property.

Accessibility

This is a 600 year old building, and was unfortunately not designed with accessibility in mind. Whilst we do not have any specific facilities for guests with disabilities, we do have one suite which is on the ground floor. Please contact us in advance to let us know your requirements, and we can let you know whether or not it would be suitable for your use.

Termination Policy

All guests agree to respect the privacy and peace of mind of all members of the household at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance to us or to the other guests. In which case any outstanding account must be settled, and no refunds will be made.

We reserve the right to amend these terms and conditions at any time.